How can I contact DRYVE?
If you have any questions, we’re here to help. Our customer support team is available 7 days a week.
📧 Email: support@dryvewear.com
How long does it take to receive a response?
We aim to reply to all inquiries within 24–48 hours.
How do I choose the right size?
You can find our Size Guide on every product page.
If you’re between sizes, we recommend sizing up for maximum comfort.
My size is out of stock. What should I do?
If your size is unavailable, sign up for our email list/ We’ll notify you as soon as it’s back.
How do DRYVE boxers keep me dry?
DRYVE boxers feature a discreet multi-layer leak protection system designed specifically for men:
- Moisture-wicking inner layer
- Absorbent core that locks in leaks
- Leakproof barrier for all-day confidence
- Soft, breathable fabrics for comfort
All protection — without bulk or a diaper-like feel.
Are DRYVE boxers reusable?
Yes. DRYVE boxers are fully washable and reusable, helping you save money and reduce waste compared to disposable products.
What materials are used?
Our boxers are made from premium, breathable cotton fabrics with the right amount of stretch to ensure comfort, durability, and a natural fit.
Can I wear DRYVE boxers every day?
Absolutely. DRYVE boxers are designed for daily wear, whether you experience light bladder leaks or simply want extra confidence throughout the day.
Can I wear DRYVE boxers while being active?
Yes. The breathable, moisture-wicking fabric makes them suitable for everyday activities, light exercise, and active lifestyles.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Can I cancel or change my order?
Orders are processed quickly, so changes or cancellations aren’t always possible once an order is placed.
If you made a mistake, contact us as soon as possible — we’ll do our best to help.
Will I receive an order confirmation?
Yes. You’ll receive an order confirmation email immediately after purchase, followed by a tracking email once your order ships.
I entered the wrong shipping address. What should I do?
Please email us at support@dryvewear.com as soon as possible.
While we’ll try to assist, address changes cannot be guaranteed once processing has begun.
Where does DRYVE ship?
We currently ship to the US only.
What are the shipping costs?
We offer FREE shipping on all orders above $100. For orders below $100 we charge $6.95 shipping costs.
How long does shipping take?
- Processing time: 1–3 business days
- Delivery time: Typically 4–8 business days, depending on the time of the year
How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
You can also use our Track My Order page.
I haven’t received my order. What should I do?
First, check your spam or junk folder for tracking emails.
Still no update? Contact us at support@dryvewear.com and we’ll assist you.
What is your return policy?
We offer a 14-day return window from the date your order arrives.
Items must be unworn, unwashed, and in original packaging.
Do you offer free returns?
Return shipping costs are the customer’s responsibility.
How do I start a return or exchange?
Email support@dryvewear.com with:
- Your order number
- Reason for return or exchange
We’ll send you step-by-step instructions.
How long does it take to receive a refund?
Refunds are processed within 10 business days after your return is received and approved.
What if my order doesn’t fit?
No worries. We offer a Perfect Fit Promise:
If your first pair doesn’t fit, we’ll send you a free replacement — no return required.
What if I receive a damaged or defective item?
Please contact us at support@dryvewear.com with a photo of the issue.
We’ll arrange a replacement right away.
Still have questions?
If you didn’t find what you were looking for, feel free to reach out.
Email: support@dryvewear.com
We’re here to help you feel confident, comfortable, and in control — every day.
